Careers

Join us

Join our mission to build a psychologically sustainable future where taking care of your mind is as normal as taking care of your body is.

We're looking for a fluent Finnish-Speaking Sales and Customer Specialist to join our team in January 2025. The application period ends on the 5th of November.

Lasse Karjalainen
‍Your support throughout the recruitment journey
‍lasse@laavu.io

Join Our Mission at Laavu - Fluent Finnish-Speaking Sales & Customer Specialist

Are you ready to embark on an exciting journey with a company that's not just about business but also about changing the game in psychological services?

Laavu is a growing company providing psychological coaching for entrepreneurs and business leaders. Our mission is to create a new norm in which taking care of your mind would be just as normal as taking care of your body is. Our vision is to become an indispensable companion to every growth-minded company in Europe.

What we have to offer?

  • An exciting and growth-oriented position within a mission-driven and growing company.
  • A diverse and dynamic client base, including top-tier business leaders in Finland.
  • A warm, collaborative, and ambitious team with a low-hierarchy culture.
  • Flexible working environment regarding location and hours.
  • Modern workspace in Helsinki city center with a strong sense of community.
  • Base Salary + comission  2000-3000 € month
  • Lunch/sports benefit of 100 € / month.
  • Full-time or part-time position with professional development opportunities.

Main Responsibilities


As a Sales & Customer Specialist, your primary goal will be to support sales efforts by booking 20-30 discovery calls per month, managing customer interactions, and assisting with various tasks within the growth team. You'll engage in multi-channel outreach using phone calls, emails, messages, video messages, and LinkedIn, working closely with prospects to schedule discovery calls.

You will also play an active role in inbound lead follow-ups, re-scheduling coaching sessions and other customer service related tasks. This role is ideal for someone who is interested in psychology and leadership and eager to grow their skills in sales and customer service.
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  • Personally reach out to prospects using varied strategies (phone calls, emails, LinkedIn, etc.) to schedule discovery calls.
  • Handle inbound lead follow-ups, booking, and scheduling tasks, as well as rescheduling and managing coaching sessions as needed.
  • Maintain and update CRM data to ensure customer information is accurate and track progress for future outreach.
  • Collaborate actively with the growth team to support daily activities and contribute to growth initiatives.
  • Support in customer service, conducting feedback calls, and managing event logistics or other ad-hoc activities.
  • Support in multi-channel prospecting efforts, focusing on identifying and qualifying leads with genuine sales potential.

What is expected from you?

  • Some experience in sales, customer service, or a related field is beneficial but not mandatory. More importantly, a strong eagerness to learn and develop within the role is key.
  • An interest in sales and enthusiasm for learning new skills and techniques.
  • Resilience and consistency in making calls and reaching out to prospects without significant emotional strain.
  • Strong active listening skills and ability to engage in meaningful conversations with customers.
  • Team-oriented mindset: the ability to work collaboratively, share knowledge, and learn from others.
  • Basic proficiency in digital tools (e.g., CRM software like Pipedrive) is a plus.
  • Curiosity to ask questions, actively seek information, and receptiveness to new ideas and learning opportunities.
  • Effective communication skills (both Finnish and English) across multiple channels and with both customers and team members.

Join Our Team of Professionals

No need for lengthy CVs and Cover Letters. Apply by dropping your contact information in the form below and answer couple of questions.

Why Laavu?

1

Culture

We are extremely proud of our culture (as if that isn’t something any company would say). Laavu is filled with warm, real, and ambitious people. We are not afraid to have difficult conversations, admit our mistakes or show our vulnerabilities. We are not big on the hierarchy as we believe everyone knows how to do their job best. However, we’re always there for each other.

We could write an essay on how amazing we are and how much fun we have together (you wouldn’t believe it anyway), but the best way is to see it yourself – so just call one of us or come visit our office!

2

Growth

Growth is at the very center of our operations and culture. We believe for Laavu to grow, we need our employees to grow as well. That’s why each employee starts with an extensive onboarding before working with clients. In addition to growing by coaching our bright and demanding clients, as a psychologist, you also get to develop yourself in weekly steering meetings, 1on1s, and training sessions. Also, our psychologists have versatile tasks that go beyond the work of a traditional psychologist.

3

Clients

Laavu’s client base is unique. It consist of founders, CEOs, and other high-performing individuals. They are very motivated to challenge themselves and work towards their goal. Working with them, you get to immerse yourself in meaningful conversations with amazingly bright people, which is a great opportunity to learn new things and get new perspectives. Typically, you get to work with each client for more than 6 months which makes it possible to build meaningful relationships and work on complex topics.

4

Compensation

And did we mention that you also get paid for doing this? Compensation covers a monthly salary of 3 800€ - 4 600€ and employee benefits (a laptop, a phone + Epassi).

Are you interested in being a freelancer? Read more from the FAQ on the bottom of the page.

Our recruitment process

1

A Coffee Chat (~30 min)

Lasse will call you to explore your background and career interests.  He'll also give you an overview of what working at Laavu is like and answer any questions you have. The aim is to see if we're a good match for each other.

2

Competence interview
(1 h)

A face-to-face discussion on your motivation and competencies with Lasse at our office in Hakaniemi. In addition to your profile, we encourage you to challenge us with your questions regarding the position and working at Laavu.

3

Assignment presentation (1.5h)

All remaining applicants are given an assignment which they will present to Lasse and Salla. Be prepared to answer questions regarding your assignment, competences and motivation.

Here's an overview of the recruitment process for the position.
Our intention is to conclude the process and reach a decision in the end of 2024 (on week 51).